Privacy Policy

  1. Introduction

Sylevy Cleaning SRL respects the right to personal data protection and undertakes to process personal data in accordance with the provisions of Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data (“GDPR”), as well as with the applicable national legislation.

This notice explains how we collect, use, and protect the personal data provided through our website.

  1. Data Controller

The controller of personal data is:

Sylevy Cleaning SRL

Full identification and contact details are available in the “Contact” section of the website.

  1. What Data We Collect

Depending on how you interact with the website, we may process the following categories of data:

first and last name;
email address;
telephone number;
address provided through the available forms;
content of messages and complaints submitted;
technical data regarding website usage, such as IP address, browser type, operating system, accessed pages, date and time of access.

The controller does not intentionally collect special categories of personal data.

  1. Purposes of Processing

Personal data is processed for the following purposes:

managing requests and complaints submitted through the website;
providing the information requested by users;
communicating with users;
improving the functionality of the website;
ensuring the security of IT systems;
fulfilling applicable legal obligations.

  1. Legal Basis for Processing

The data is processed on the basis of one or more of the following legal grounds:

the consent of the data subject;
taking steps requested by the user;
fulfilling the controller’s legal obligations;
the controller’s legitimate interest in ensuring the security and proper functioning of the website.

  1. Storage Period

Personal data is stored only for the period necessary to fulfil the purposes for which it was collected or for the period required by applicable legal obligations.

After the retention period expires, the data will be deleted or anonymized in accordance with internal procedures.

  1. Data Recipients

Personal data may be disclosed to:

competent public authorities, where there is a legal obligation;
IT service providers, web hosting providers, and technical maintenance providers;
other processors that process data on behalf of the controller.

All partners involved are required to ensure the confidentiality and security of the processed data.

  1. Data Transfer

As a rule, personal data is processed within the European Economic Area.

If certain services used involve the transfer of data outside the European Economic Area, the controller will take the necessary measures to ensure an adequate level of protection in accordance with the provisions of the GDPR.

  1. Rights of Data Subjects

Under the applicable legislation, you have the following rights:

the right of access to data;
the right to rectification of data;
the right to erasure of data, also known as the “right to be forgotten”;
the right to restriction of processing;
the right to data portability;
the right to object;
the right to withdraw consent;
the right to lodge a complaint with the competent authority.

  1. Data Security

Sylevy Cleaning SRL implements appropriate technical and organizational measures to protect data against unauthorized access, loss, destruction, or accidental disclosure.

However, no IT system can guarantee absolute security. Therefore, users understand and accept the inherent risks associated with the use of the internet.

  1. Policy Updates

This Data Protection Policy may be updated periodically to reflect legislative or operational changes.

The updated version will be published on this page and will take effect from the date of publication.

  1. Contact

For questions regarding the processing of personal data or for exercising the rights provided by the applicable legislation, you may contact us using the details published in the “Contact” section of the website.

Last updated: 5 June 2026.